Order Cancellation

• Before Preparation: Orders can be canceled without any charge if the request is made before the flowers have been prepared. Please contact us immediately if you need to cancel your order.
• After Preparation: Once the flowers have been prepared, cancellations are not possible due to the perishable nature of our products and the customization involved in each arrangement.

Returns and Refunds

• Due to the perishable nature of flowers and the personalized nature of our arrangements, we do not accept returns or offer refunds once the order has been prepared and delivered.
• If there is an issue with the quality of the flowers upon delivery, please contact us within 24 hours with photos and details of the issue. We will do our best to address any concerns and ensure your satisfaction.

Modifications

• Before Preparation: Modifications to your order can be made without charge if requested before the preparation process begins.
• After Preparation: Once preparation has started, modifications may not be possible. We will do our best to accommodate your requests, but additional charges may apply.