FAQ - Exchange and Return

To provide you with the best possible service, you can return your order placed with ALETHEA for replacement or store credit. All orders for return or exchange must be accompanied by a original receipt or a confirmation email. 

Fresh flowers, plants and gifts that are highly perishable can be returned or exchanged within 12 hours. 

Preserved fresh flowers, plants and gifts that are non-perishable can be returned or exchanged within 10 days. 

The following reasons are not eligible for return, or exchange. 

  1. Non-quality issues and/or subjective preference, such as appearance, smells, color, etc.
  2. Products are not identical to images under Substitution Rules.
  3. Products are damaged due to improper use or handling.
  4. Delivery issues due to unforeseen weather condition, such as snow storm.
  5. Complimentary items
  6. Products shipped outside of GTA.

If you would like to return or exchange a product purchased from ALETHEA, please fill out our Contact Form including the order number and we will respond to you as soon as possible.





  1. 商品無質量問題,但由于个人主观喜好或审美对收到的商品不滿意
  2. 替換條列下的產品由於替換導致產品與圖片不符
  3. 任何因非正常使用、处理而导致损坏的商品
  4. 因不可抗力造成的相关配送问题,比如暴風雪
  5. 贈品
  6. 郵寄到大多地區以外的產品

Same Day Flower Delivery Toronto

Exploring the Greater Toronto Area (GTA) reveals a tapestry of communities each with its own charm and character, and Alethea Flowers is at the heart of this diversity, offering flower delivery services that capture the essence of each unique location. In the dynamic and culturally rich landscapes of Markham and Vaughan, Alethea Flowers' exquisite arrangements bring a burst of beauty and joy, perfectly complementing the vibrant community life and diverse celebrations in these areas.

From the bustling streets of Toronto to the serene landscapes of Oakville, Alethea Flowers brings beauty and joy to every occasion. Whether it's the historic allure of Richmond Hill or the vibrant community spirit of Brampton, our floral arrangements are designed to enhance every moment, making them unforgettable.

The northern charm of Maple and Woodbridge, with their lush landscapes and welcoming neighborhoods, finds a reflection in the elegant and thoughtful creations from Alethea Flowers. Similarly, the cultural richness of Scarborough and the thriving urban vibes of North York are mirrored in our diverse collections that cater to every taste and occasion. Each bouquet and arrangement is a testament to the beauty and diversity of the GTA, crafted with care to bring smiles and warmth to the community.

In the more tranquil settings of Kleinburg and Concord, Alethea Flowers' creations add a touch of elegance and sophistication, perfect for intimate gatherings or grand celebrations. The waterfront allure of Etobicoke and the suburban charm of Mississauga and Burlington are beautifully captured in our arrangements, enhancing the natural beauty and community feel of these areas. Alethea Flowers is proud to serve these communities, connecting hearts and creating memories with every delivery.